- Exchanges & Returns
You can order products through the e-shop Delphine Manivet from France, the European Union countries, the United-States, Canada, Australia and Asia (China, South Korea, Japan, Malaysia and Singapour).
The delivery costs depend on the delivery times. Please read the terms, article 7 « Delivery terms ».
Please contact our customer service via the contact form, subject ORDER TRACKING and precise your new shipping address.
Please contact our customer service via the contact form, subject ORDER TRACKING and share your problem. We will contact our carriers and get back to you as soon as possible.
The carriers were given instructions to leave a delivery notice in your mailbox. Therefore, you will be informed about the date, the time of delivery and the post office where your parcel has been delivered.
The return fees are FREE for customers. We send you a prepaid label shipping to paste on the parcel. For more information, please read the terms, article 8 « Right to withdraw / Complaints ».
Once you receive your order, you have 15 days to address your return or exchange request via the contact form, subject RETURNS & EXCHANGES. Please mention your order number and the product concerned to facilitate the request. As returns and exchanges are free, you will receive a prepaid shipping label by email.
Then, you may full fill the Return & Exchange Form and follow the process to return or exchange the product(s). If you have misplaced the document, you can download it in your customer account in your order history.
For more information, please read the terms, article 8 « Right to withdraw / Complaints ».
Please contact our customer service via our contact form, subject RETURNS & EXCHANGES and express your request. We will send you the email with the document again.
The refund takes place within 15 days after the receipt of your order.
The refund is made by wire transfer.